Like all emerging e-commerce businesses, getting the word out on their incredible new venture was a challenge. Making an impression on customers was the first part of the job, and keeping up a relationship with every customer was the second.
FashionValet needed collective data to identify trends; yet they also wanted to keep their distinctive emphasis on personalisation. They wanted customers to return because of their excellent customer service and Minematic understood this concern perfectly. Through highly responsive and intricately personalised email templates, FashionValet connected with new customers more quickly while retaining returning ones effectively.
Some highlights include:
- FashionValet experienced the highest conversion rates ever, at 24%
- With impeccable email personalization, 41% customers opened emails
- 10% of customers clicked through emails and returned to purchase again
FashionValet experienced more than 500% return on investment and has reached out to their customers with more than 300k recommendations since they met Minematic.
If you love making your customers feel special, we’d love to help. Request a with us today.